Shipping Policy

Last Updated: 16 April 2026

Thank you for choosing ImperialMist. We take pride in crafting high-concentration luxury fragrances and are committed to ensuring they reach you in perfect condition. This policy outlines our terms for shipping and delivery.

1. Interpretation and Definitions

Company: Refers to ImperialMist (referred to as "the Company", "We", "Us", or "Our").
Goods: Refers to the fragrances and items offered for sale on our website.
Orders: A request by You to purchase Goods from us.
Website: Refers to imperialmist.com.
You: Refers to the individual or entity accessing our service.

2. Processing and Dispatch

We strive to process all orders with precision and care.

Standard Processing: Orders are typically processed within 1-2 business days after payment confirmation.
Peak Seasons: During product launches or sales, processing times may extend to 3-5 business days.
Notification: You will receive a confirmation email with tracking information as soon as your order is dispatched.

3. Shipping Methods and Costs

Domestic Shipping: We offer standard shipping across India with an estimated delivery time of 5-7 business days.
Calculation: Shipping costs are calculated based on the weight of your order and your delivery address. These costs are clearly displayed at checkout before you complete your purchase.
High-Concentration Handling: Due to the 40% oil concentration of our perfumes, we utilize specialized courier partners to ensure safe and compliant transit of liquid goods.

4. Delivery Guidelines

Address Accuracy: Please ensure your delivery address is complete and accurate. ImperialMist is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Delivery Attempts: Our shipping partners will make multiple attempts to deliver your package. If delivery fails after all attempts, the package will be returned to us. You may be responsible for the costs of re-shipping the order.

5. Damaged or Lost Packages

Your experience is our priority. If your package arrives damaged or is lost in transit:

Please contact us immediately (within 48 hours of the delivery date).
Mandatory Documentation: To process a claim for damaged or missing items, you must provide clear photographs of the outer packaging and a continuous unboxing video showing the seal being broken and the state of the product inside.
We will work with our partners to resolve the issue via a replacement or a full refund.

6. International Shipping

We ship to most countries worldwide. Please be aware:

Timelines: International shipping times vary significantly based on the destination and customs processing.
Duties & Taxes: International customers are solely responsible for any customs duties, taxes, or fees applied by their country's regulatory authorities.

7. Weather and Natural Disasters

While we aim for speed, delays may occur due to weather conditions, natural disasters, or other events beyond our control. We will communicate any significant delays to affected customers via email.

8. Contact Us

If you have any questions regarding your shipment or this policy, please reach out to our team:

Email: imperialmistofficial@imperialmist.com
Phone: +91-8080384226
Address: Gat No: 69, Near Yatim Khana, Birdawadi, Chakan, Khed, Pune 410501, India